Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: T1DMama
T1DMama Author
User level: Level1 5 points
When I transfer photos from my iPhone to my PC (Windows 10) in HEIC/V with the Keep Originals setting, the enhanced images have the lower portion of the photo grayed out to varying degrees. The photos are not corrupted on my phone before transferring. I have tried importing photos using all the methods (Windows File Explorer, Photos App, etc), and this issue persists. I do not use (nor do I want to use) a paid iCloud subscription to transfer photos so that won't work for a solution. Please advise.
iPhone 12 mini, iOS 14
Posted on Oct 14, 2022 3:36 PM
Question marked as Best reply
User profile for user: T1DMama
T1DMama Author
User level: Level1 5 points
Posted on Oct 16, 2022 2:04 AM
Thank you, J_Johnnyboy. I have tried all of the steps and visited the links you recommend, and still the problem persists, namely the enhanced photos are corrupted with a gray bar at varying heights when viewed on my PC after transferring. I believe this a known issue as I have seen others post in the community without any resolution. I would greatly appreciate additional advice.
View in context
Similar questions
- photos on mac importing duplicate photos from iphone via usbFor about 1 month now, when I import photos from my iphone to my macbook pro via usb, it randomly shows photos already imported as not imported.I never had this problem before. It started about 1 month ago as i was importing photos from my iphone 6, just before getting my iphone 12 pro. Then even with the iphone 12 pro, the problem persists.I contacted apple support, they told me the only solution is to import photos using icloud and not usb. However this is not a solution but an alternative way to import photos.If anyone has any suggestions about how to fix this problem, I would really like to resolve this.(Also I did start trying to import using image capture and then importing photos manually like that. And that worked up until today, where there is 1 photo that it won't recognise. When uploading using image capture and then photos, it says there was an unknown error.) 8685
- Photos crashing when I try to upload photos from iPhone 12 miniHi, all - I'm using a 2019 13-inch MacBook Pro. My software is up-to-date, with Big Sur 11.3.1. I've previously had no problem uploading photos to Photos from my iPhone, which is a 12 mini running iOS 14.5.1, which is also up-to-date as of this writing. However, today, whenever, I click on "Devices" in Photos, I briefly get the "Preparing to import from iPhone" message before Photos crashes. Sometimes I make it to the "Please unlock your iPhone" screen, but it also always crashes after that. I've ejected the phone and shut down the computer, but I still had the same problem when I restarted it. Help? 9232
- Cannot Import photos from iPhoneI cannot import photos from my iphone to my Macbook - Some items cannot be added to your photo library because they may be an unrecognizable file format or the file may not contain valid data. What Should I do to import those photos? 5372
6 replies
Loading page content
Page content loaded
Question marked as Best reply
User profile for user: T1DMama
T1DMama Author
User level: Level1 5 points
Oct 16, 2022 2:04 AM in response to J_Johnnyboy
Thank you, J_Johnnyboy. I have tried all of the steps and visited the links you recommend, and still the problem persists, namely the enhanced photos are corrupted with a gray bar at varying heights when viewed on my PC after transferring. I believe this a known issue as I have seen others post in the community without any resolution. I would greatly appreciate additional advice.
Link
User profile for user: T1DMama
T1DMama Author
User level: Level1 5 points
Oct 16, 2022 7:39 AM in response to mingoslkd
Hi mingoslkd, yes I fully followed every step, including the last one you referenced. The issue persists. This happens not just with PC but Mac as well, so contacting Microsoft unfortunately won’t help.
Link
User profile for user: J_Johnnyboy
J_Johnnyboy
User level: Community Specialist
Oct 15, 2022 5:44 PM in response to T1DMama
Hi T1DMama,
Try the steps here: Transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC - Apple Support
Once you click and open the link, please read through and complete the steps in the section titled "Import to your Windows PC."
You can import photos to your PC by connecting your device to your computer and using the Windows Photos app:
1) Update to the latest version of iTuneson your PC. Importing photos to your PC requires iTunes 12.5.1 or later.
2) Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.
3) If asked, unlock your iOS or iPadOS device using your passcode.
4) If you see a prompt on your iOS or iPadOS device asking you to Trust This Computer, tap Trust or Allow to continue.
Then,visit Microsoft's website to learn how to import photos to the Windows Photos app in Windows 10.
If you have iCloud Photos turned on, you need todownload the original, full resolution versions of your photos to your iPhone, iPad, or iPod touchbefore you import to your PC.
When you import videos from your iOS or iPadOS device to your PC, some might be rotated incorrectly in the Windows Photos app. You can add these videos to iTunes to play them in the correct orientation.
If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10, try these steps:
1) On your iOS or iPadOS device, open the Settings app.
2) Tap Camera, then tap Formats.
3) Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.
We recommend the steps above because they will show you how to transfer photos from your iPhone to your PC.
If you're still experiencing the same issue, reach back out to the community for more help.
Thanks for using the Apple Support Communities.
Cheers!
Link
User profile for user: mario49
mario49
User level: Community Specialist
Oct 16, 2022 7:51 AM in response to T1DMama
Hey T1DMama,
Thank you for using the Apple Support Community. Due to the nature of your issue, you may find more information by contacting Apple Support directly using the link below.
Contact Apple Support
Take care.
Link
User profile for user: T1DMama
T1DMama Author
User level: Level1 5 points
Oct 16, 2022 7:53 AM in response to T1DMama
Hello again, in case it’s helpful, I would like to point you to this post from a thread posted earlier this year, regarding this same issue occurring with a Mac in addition to a PC.
Portrait Mode Photos Corrupted (Gray Bar) - Apple Community
Link
User profile for user: mingoslkd
mingoslkd
User level: Community Specialist
Oct 16, 2022 7:29 AM in response to T1DMama
Hi T1DMama,
Did you also have a chance to try the last steps in the article we posted? It shows for Windows 10 to use "Most Compatible". Here they are again:
If you want to ensure photos from your iOS or iPadOS device have the best compatibility with Windows 10, try these steps:
1. On your iOS or iPadOS device, open the Settings app.
2. Tap Camera, then tap Formats.
3. Tap Most Compatible. From now on, your camera will create photos and videos in JPEG and H.264 formats.
Are you still seeing the gray band after using "Most Compatible". If so, we'd advise to contact Microsoft.
We found this page, which may help to get you started: Microsoft Support
Take care!
Link
Corrupted Photos (Gray Bar) When Transferring to PC
